667 words, 2.5 minutes read. By Gerard Blokdyk

Center of Excellence 1 big thing: Oversee contract and SLA adherence and advise management on opportunities for enhancement opportunities.

The big picture: Partner with leaders to effectively manage and lead change in your organization, providing the right amount of transparency to employees and giving leaders the right tools to lead change.

Why it matters: Safeguard that your group serves as the project management center of excellence for best practices, tools, techniques, methodologies, execution plans and reports related to all facets of program management; provides guidance, advice and mentoring for project managers and project teams.

Meanwhile: Lead the Center of Excellence team to enable better tooling and performance tracking for the Business Development Representative organization and use cross-functional knowledge to identify opportunities and build programs to expand Business Development Representative productivity.

On the flip side: Make sure the group, which includes the Enterprise Complaints Management Office, the (internal) customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect (internal) customers, and providing solutions that ensure (internal) customers needs are understood and supported.

What we’re hearing: “Make headway so that your operation develops ideas and team strategy that have long term, strategic impact on area of responsibility and that align with Enterprise direction.“, Presidential Management Associate: Class of 2022

State of play: Support implementation of internal testing centers of excellence for IoT, software, electro mechanical and mechanical platform solutions with test protocols and suggested equipment.

What they’re saying: “Design and manage (or provide guidance to other members of the team for) more complex promotional offers as well as offers across multiple lines of business.“, Engagement Manager, SFE CoE, Commercial Solutions

Be smart: Check that your strategy is managing resources across the Testing Center of Excellence, while continuously evaluating and influencing outside vendor testing, and coordinating with other technology areas for technical developments and strategies.

Under the hood: Provide input to develop the compensation strategy in alignment with and in support of the business goals and objectives including solutions that support the enhancement and growth of the business.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Go deeper: Secure that your operation partners with People Solutions Centers of Excellence and business leaders to manage the end to end employee lifecycle, including attracting and hiring key talent, orientation, onboarding, development, performance management, engagement, talent planning and off-boarding.

What to watch: Strategize, evangelize and deliver standardization of reporting and analytics capabilities in a shared services center of excellence model to drive efficiencies and scale.

The bottom line: Confirm that your workforce works in conjunction with architecture team, Cloud Center of Excellence and Site Reliability Team (SRE) designing, implementing, and improving solutions for existing and future state.

What’s next: Lead a process of continuous improvement for product/service designs and experiences through successive iterations, based on a cycle of human centered insight, design, and testing.

ICYMI: Partner with HR Managers, HRBPs and other centers of excellence to successfully implement leadership and employee development initiatives, using change management and communication approaches to gain organizational buy-in and support.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Trusted by: Fintova LLC, FactSet Research Systems, Vanguard, Tokio Marine HCC, PayPal, EPAM Systems, Corning, Providence, Facebook, US Federal Acquisition Service, Amex, ModivCare, US DHS Headquarters, CVS Health, Discover, SAIC, The New York Times, Kohler, Microsoft, Uber, Edelman, National Organization f, CECP, Amazon.com Services LLC, Citi, The Estée Lauder Companies, GE Healthcare, Georgia-Pacific, Accenture, Novo Nordisk, Thrivent, Emergent Holdings, Deloitte, PowerSchool Group LLC, Enterprise Resource Performance, Inc. (ERPi), UnitedHealth Group, The Port Authority of New York and New Jersey, Amplity Health, Relevate Health Group Inc., Edison Partners, HCA Healthcare, Manpower Corporate, Disney Parks, Experiences and Products, Assurant, IQVIA, TELUS International, Royal Caribbean Group, Cognizant Technology Solutions, Hitachi Europe Ltd., Merck, Allstate, Truist Financial, Comcast, Adobe, MetLife, Honeywell, Siemens Healthineers, McDonald’s Corporate, Alliance Data, Amazon Web Services, Inc., Tektronix, Serco North America, Blackbaud, Delta, Creative Associates International, Creadits, Cushman & Wakefield, Salesloft, Wells Fargo, Avison Young, Blend, S&P Global

606 words, 2.2 minutes read. By Gerard Blokdyk

Center of Excellence 1 big thing: Make sure your workforce building a sustainable future.

The big picture: Check that your operation manages adherence to organization Production Systems (CPS) principles, defined line performance standards and key performance indicators utilizing applicable Lean Six Sigma tools.

Why it matters: Secure that your strategy is collaborating with Cloud Center Of Excellence and Corporate Security team to ensure and maintain compliance of all the Digitization and Advanced Analytics owned cloud resources.

What to watch: Develop and lead a design program that supports multiple teams through the full product development cycle (discovery, concepts, prototypes, user feedback, and specs).

Meanwhile: Be sure your organization identifies new product features and feature gaps, provides guidance on existing product issues, and collaborates with Engineering, Development, and Security teams in solution creation to influence the growth of the cloud adoption.

Go deeper: Safeguard that your design is working with multiple teams on strategy, product roadmap, and backlog prioritization and sequencing for integrations that leverage internal and external solutions.

How it works: Participate in the development of design and installation specifications along with commissioning plans of large projects including setting reliability standards, equipment evaluation criteria, technical supplier evaluation and inspection criteria in the context of the reliability excellence deliverables.

State of play: Ensure you must also develop a Diversity, Equity, and Inclusion department that becomes a Center of Excellence (COE), working with all departments to execute your strategy successfully.

Be smart: Collaborate with all HR Business Partners and centers of excellence to deliver the D and I strategy, specifically promoting the acquisition, development and retention of a diverse workforce.

Under the hood: Work with more experienced HR team members on organizational effectiveness and HR partnering change management efforts associated with reorganizations, mergers/acquisitions and transfers to ensure compliance to local legislation.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

What we’re hearing: “Interface so that your design has involvement in implementing security controls, including access control, privileged access management, data security, network security, data loss prevention, cloud security, vulnerability management, configuration management, privacy, and audits.“, Senior Solutions Product Manager

The bottom line: Make sure your staff is designing and conducting market research in the context of the product development process to identify emerging opportunities, originate ideas, and build business cases.

What’s next: Make sound decisions to optimize spend and ensure that resources are appropriately allocated and quality of services are maintained while costs remain on track and according to budget.

ICYMI: Check that your strategy facilitates the cloud lifecycle journey aligning to Agile, DevOps and ITIL with a strong metrics and analytical mindset to drive automation and self service technology.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Trusted by: Fintova LLC, FactSet Research Systems, Vanguard, Tokio Marine HCC, PayPal, EPAM Systems, Corning, Providence, Facebook, US Federal Acquisition Service, Amex, ModivCare, US DHS Headquarters, CVS Health, Discover, SAIC, The New York Times, Kohler, Microsoft, Uber, Edelman, National Organization f, CECP, Amazon.com Services LLC, Citi, The Estée Lauder Companies, GE Healthcare, Georgia-Pacific, Accenture, Novo Nordisk, Thrivent, Emergent Holdings, Deloitte, PowerSchool Group LLC, Enterprise Resource Performance, Inc. (ERPi), UnitedHealth Group, The Port Authority of New York and New Jersey, Amplity Health, Relevate Health Group Inc., Edison Partners, HCA Healthcare, Manpower Corporate, Disney Parks, Experiences and Products, Assurant, IQVIA, TELUS International, Royal Caribbean Group, Cognizant Technology Solutions, Hitachi Europe Ltd., Merck, Allstate, Truist Financial, Comcast, Adobe, MetLife, Honeywell, Siemens Healthineers, McDonald’s Corporate, Alliance Data, Amazon Web Services, Inc., Tektronix, Serco North America, Blackbaud, Delta, Creative Associates International, Creadits, Cushman & Wakefield, Salesloft, Wells Fargo, Avison Young, Blend, S&P Global

625 words, 2.3 minutes read. By Gerard Blokdyk

Center of Excellence 1 big thing: Track and manage production costs with Finance.

The big picture: Check that your team serves on project teams for key initiatives, defining efficient and effective processes, tools, training, and communications, and change management.

Why it matters: Work with external auditors on regulatory and compliance program audits and assessments Track findings and work with internal and external teams on mitigation and remediation Align and consult on information security policies and procedures with key stakeholders including Internal Risk Management, Audit, IT, Legal, Finance, and internal stakeholder (internal) customers.

How it works: Make headway so that your group is involved in managing 3rd party suppliers and demonstrated resourcefulness to keep the team on a schedule.

State of play: Lead a team of HR Business Partners to work in partnership with the unified goal of embedding your organizational strategy that serves Blends business objectives and principles.

What they’re saying: “Support the analytics department in researching, analyzing, aggregating, validating, and compiling quality data collateral and solutions that progress your organizations goals and objectives.“, Lead, Resource Management Specialist

Be smart: Verify that your personnel works with the latest technologies through vendor relationships and proof of concepts, solving large complex problems, and defining new technology enabled opportunities.

Go deeper: Lead agency management and visual brand proficiency across communications team driving creative center of excellence, that includes everything from analytics to experiential moments to influencer work.

The backdrop: Make sure the Bonsai product integrates machine teaching, reinforcement learning and simulation into a complete tool chain for enterprise (internal) customers to build, train, and deploy intelligent autonomous systems.

Between the lines: Lead the ideation, prioritization, development, and launch of new commercial products and solutions focused on meeting segment-specific needs, as well as continued improvements to existing products to remain market relevant.

What to watch: Develop, implement, and communicate enterprise HR policies and procedures in collaboration with other HR Centers of Excellence, HR business partners and the Law department.

Yes, but: Build and manage a talented, diverse, inclusive team of product designers that consistently delivers on projects and is well balanced across a range of design skill sets.

The bottom line: Be confident that your operation is overseeing technical delivery, assessing and continually improving output of the CSOC service, and ensuring processes are developed and enforced to in order to drive operational excellence.

What’s next: Ensure the Robotic process flows are aligned to the Robotics Center of Excellence established operational model, governance, development and testing standards and deployment model.

ICYMI: Help create a new center of process excellence program across the organization to take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Trusted by: Fintova LLC, FactSet Research Systems, Vanguard, Tokio Marine HCC, PayPal, EPAM Systems, Corning, Providence, Facebook, US Federal Acquisition Service, Amex, ModivCare, US DHS Headquarters, CVS Health, Discover, SAIC, The New York Times, Kohler, Microsoft, Uber, Edelman, National Organization f, CECP, Amazon.com Services LLC, Citi, The Estée Lauder Companies, GE Healthcare, Georgia-Pacific, Accenture, Novo Nordisk, Thrivent, Emergent Holdings, Deloitte, PowerSchool Group LLC, Enterprise Resource Performance, Inc. (ERPi), UnitedHealth Group, The Port Authority of New York and New Jersey, Amplity Health, Relevate Health Group Inc., Edison Partners, HCA Healthcare, Manpower Corporate, Disney Parks, Experiences and Products, Assurant, IQVIA, TELUS International, Royal Caribbean Group, Cognizant Technology Solutions, Hitachi Europe Ltd., Merck, Allstate, Truist Financial, Comcast, Adobe, MetLife, Honeywell, Siemens Healthineers, McDonald’s Corporate, Alliance Data, Amazon Web Services, Inc., Tektronix, Serco North America, Blackbaud, Delta, Creative Associates International, Creadits, Cushman & Wakefield, Salesloft, Wells Fargo, Avison Young, Blend, S&P Global

595 words, 2.2 minutes read. By Gerard Blokdyk

Center of Excellence 1 big thing: Work loudly to celebrate and share key success.

The big picture: Verify that your staff is involved in self healing practices and automated response to signals and patterns leveraging AI/ML and Data Science for determination.

Why it matters: Establish a culture of operational excellence through collaboration with Talent Acquisition, Talent Management, IT, Legal, and Compliance, building and maintaining scalable processes and programs along the way.

Be smart: Understand overall business mission, vision and direction of your organization to ensure the management and implementation of new technology solutions align with emerging business requirements.

State of play: Invest in and support business transformation efforts, deploy methodology, project management techniques and tools and drive use of appropriate electronic technology for highest productivity and lead major I/S initiatives.

What we’re hearing: “Secure that your organization ensures (internal) client satisfaction through driving project execution excellence, reviewing of (internal) client satisfaction surveys and participation in (internal) client meetings.“, Associate Compensation Director

Meanwhile: Act as a technical Manager for a team of Cloud Engineers being the primary point in driving standard processes, troubleshooting methodologies and setting the tone for excellence.

What to watch: Develop and deliver on key metrics and performance indicators to measure overall (internal) customer experience and financial performance and provide a foundation for continuous improvement.

How it works: Partner with various IT delivery team and business domain stakeholders to ensure timely support of the highest quality and in line with cost targets.

Between the lines: Make sure the Cloud Business Office (CBO) acts as the center of excellence in support of helping the business units quickly realize the benefits of the cloud.

What they’re saying: “Make sure your strategy leads and grows your organizations analytics center of excellence and works with business users to align analytics governance, guard rails to operationalize self service analytics.“, HRSD Sr. Specialist, ESC

Under the hood: Establish that your staff is involved in infrastructure development, maintenance and support, as well as project management, business transformation, and system operations with priority.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

The bottom line: Invest in establishing the (internal) clients QA Group as a Center of Excellence in the areas of system development, validation, data integrity, system reliability and overall quality.

What’s next: Be certain that your group partners with Operational areas and various divisions to deliver brand related and enterprise wide events that inspire out talent and foster engagement.

ICYMI: Provide communications support for HR Centers of Excellence, including key employee programs and priority initiatives including the development of your Shared Services function.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Trusted by: Fintova LLC, FactSet Research Systems, Vanguard, Tokio Marine HCC, PayPal, EPAM Systems, Corning, Providence, Facebook, US Federal Acquisition Service, Amex, ModivCare, US DHS Headquarters, CVS Health, Discover, SAIC, The New York Times, Kohler, Microsoft, Uber, Edelman, National Organization f, CECP, Amazon.com Services LLC, Citi, The Estée Lauder Companies, GE Healthcare, Georgia-Pacific, Accenture, Novo Nordisk, Thrivent, Emergent Holdings, Deloitte, PowerSchool Group LLC, Enterprise Resource Performance, Inc. (ERPi), UnitedHealth Group, The Port Authority of New York and New Jersey, Amplity Health, Relevate Health Group Inc., Edison Partners, HCA Healthcare, Manpower Corporate, Disney Parks, Experiences and Products, Assurant, IQVIA, TELUS International, Royal Caribbean Group, Cognizant Technology Solutions, Hitachi Europe Ltd., Merck, Allstate, Truist Financial, Comcast, Adobe, MetLife, Honeywell, Siemens Healthineers, McDonald’s Corporate, Alliance Data, Amazon Web Services, Inc., Tektronix, Serco North America, Blackbaud, Delta, Creative Associates International, Creadits, Cushman & Wakefield, Salesloft, Wells Fargo, Avison Young, Blend, S&P Global

589 words, 2.2 minutes read. By Gerard Blokdyk

Center of Excellence 1 big thing: Interface so that your team is testing Center of Excellence.

The big picture: Serve as liaison to the Data Center of Excellence (CoE) to ensure alignment and clarity across key partners and groups collaborating with Business Functional leaders and/or project leads to support various projects.

Why it matters: Work closely with the HR leadership teams, centers of excellence, HR managers, consultants, and business partners to lead, monitor and/or consult on initiatives of varying size, duration, and complexity.

Between the lines: Support team leadership through prioritization of reliability excellence activities and identify and prioritize reliability engineering value creation opportunities and lead the bad actor identification, quantification, and elimination process.

What we’re hearing: “Make headway so that your process leverages six sigma tools/techniques to propose process improvements to ensure best in class support and operations.“, GM, Global Commercial Operations, Healthcare Digital

What to watch: Ensure your team also provides next generation analytic insights to drive business strategies and help meet your commitment to satisfy your (internal) customers financial needs.

The backdrop: Secure that your group partners with operations excellence to ensure any modifications to existing processes or new operational procedures are communicated to the call center promptly.

What they’re saying: “Provide expertise in problem solving, root cause analysis and development of business cases to drive decision making, including assessing financial and operational impact.“, Principal Program Manager

State of play: Develop a strategy for employee relations and create standards of consistent and compliant approaches to grievances and investigations in partnership with the legal team.

How it works: Make sure the CoE strategy is to improve your shared services delivery and establish communities of specialty skilled resources trained to deliver ongoing and project based services across business lines.

Be smart: Provide leadership to the Data and Application Integration, Center of Excellence team by developing and communicating middleware tegration architecture, strategies, guidelines, standards, and leading practices.

The bottom line: Check that your group leads and develops an operationally focused management team, each with mandate to drive collaboratively with the respective center of expertise in order to deliver a high standard of excellence.

What’s next: Confirm that your company partners with Cloud Center of Excellence (CCoE), Enterprise Architecture, Product Engineering, and Data and Analytics to establish robust program strategy and planning across the CTO organization.

ICYMI: Make sure the IT Manager, (internal) customer Identity is responsible for planning, developing and supporting the (internal) customer Identity and Access Management (CIAM) platform in the E Business Center of Excellence.

Get started: store.theartofservice.com/Center-of-Excellence-critical-capabilities/

Trusted by: Fintova LLC, FactSet Research Systems, Vanguard, Tokio Marine HCC, PayPal, EPAM Systems, Corning, Providence, Facebook, US Federal Acquisition Service, Amex, ModivCare, US DHS Headquarters, CVS Health, Discover, SAIC, The New York Times, Kohler, Microsoft, Uber, Edelman, National Organization f, CECP, Amazon.com Services LLC, Citi, The Estée Lauder Companies, GE Healthcare, Georgia-Pacific, Accenture, Novo Nordisk, Thrivent, Emergent Holdings, Deloitte, PowerSchool Group LLC, Enterprise Resource Performance, Inc. (ERPi), UnitedHealth Group, The Port Authority of New York and New Jersey, Amplity Health, Relevate Health Group Inc., Edison Partners, HCA Healthcare, Manpower Corporate, Disney Parks, Experiences and Products, Assurant, IQVIA, TELUS International, Royal Caribbean Group, Cognizant Technology Solutions, Hitachi Europe Ltd., Merck, Allstate, Truist Financial, Comcast, Adobe, MetLife, Honeywell, Siemens Healthineers, McDonald’s Corporate, Alliance Data, Amazon Web Services, Inc., Tektronix, Serco North America, Blackbaud, Delta, Creative Associates International, Creadits, Cushman & Wakefield, Salesloft, Wells Fargo, Avison Young, Blend, S&P Global