595 words, 2.2 minutes read. By Gerard Blokdyk
Center of Excellence 1 big thing: Work loudly to celebrate and share key success.
The big picture: Verify that your staff is involved in self healing practices and automated response to signals and patterns leveraging AI/ML and Data Science for determination.
Why it matters: Establish a culture of operational excellence through collaboration with Talent Acquisition, Talent Management, IT, Legal, and Compliance, building and maintaining scalable processes and programs along the way.
Be smart: Understand overall business mission, vision and direction of your organization to ensure the management and implementation of new technology solutions align with emerging business requirements.
State of play: Invest in and support business transformation efforts, deploy methodology, project management techniques and tools and drive use of appropriate electronic technology for highest productivity and lead major I/S initiatives.
What we’re hearing: “Secure that your organization ensures (internal) client satisfaction through driving project execution excellence, reviewing of (internal) client satisfaction surveys and participation in (internal) client meetings.“, Associate Compensation Director
Meanwhile: Act as a technical Manager for a team of Cloud Engineers being the primary point in driving standard processes, troubleshooting methodologies and setting the tone for excellence.
What to watch: Develop and deliver on key metrics and performance indicators to measure overall (internal) customer experience and financial performance and provide a foundation for continuous improvement.
How it works: Partner with various IT delivery team and business domain stakeholders to ensure timely support of the highest quality and in line with cost targets.
Between the lines: Make sure the Cloud Business Office (CBO) acts as the center of excellence in support of helping the business units quickly realize the benefits of the cloud.
What they’re saying: “Make sure your strategy leads and grows your organizations analytics center of excellence and works with business users to align analytics governance, guard rails to operationalize self service analytics.“, HRSD Sr. Specialist, ESC
Under the hood: Establish that your staff is involved in infrastructure development, maintenance and support, as well as project management, business transformation, and system operations with priority.
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The bottom line: Invest in establishing the (internal) clients QA Group as a Center of Excellence in the areas of system development, validation, data integrity, system reliability and overall quality.
What’s next: Be certain that your group partners with Operational areas and various divisions to deliver brand related and enterprise wide events that inspire out talent and foster engagement.
ICYMI: Provide communications support for HR Centers of Excellence, including key employee programs and priority initiatives including the development of your Shared Services function.
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