Availability and performance management covers the processes that allow application owners to be assured that the applications will have to be available, potentially in the face of disaster, and be responsive to user interactions, as you move through your change process, you must ensure that your values and principles have Read more…
Reactive problem management deals with a problem after it has occurred and become cause of one or more incidents e.g, without clear priorities, implementing effective project management strategies will have to be difficult. Of course, similarly, online services problem management staff investigate the root cause of incidents, whether human error, Read more…
Problem management is the systematic review of past incidents and the trends in network usage to identify the changes required to permanently remove these underlying problems from the infrastructure and prevent future incidents, the change management initiative involves refining IT processes, implementing a configuration management database (CMDB), and deploying automated Read more…
Effective and efficient management of incidents involves a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities, incident management allows you to monitor and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than Read more…
Inventory management is the process of ordering, storing and utilization of the raw materials needed during manufacturing and the process of monitoring and controlling the final product that is ready for sale, these new systems are especially useful for field service operations, where an employee needs to record inventory transaction Read more…