The Service Delivery report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result.

The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you Service Delivery’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.

The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over ten thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.

Predictive Analytics Scores:

000776 – DevOps
000340 – Agile software development
000302 – ServiceTitan
000264 – Service Desk
000259 – ServiceNow Express
000255 – Call center
000252 – SendGrid
000245 – Request Fulfillment
000224 – Configuration item
000217 – 5 Whys
000203 – Access and Identity Management
000201 – Smart Service
000193 – Access Management
000189 – ServSuite
000188 – ITSM
000174 – Fishbone diagram
000168 – Change request
000155 – Service level
000146 – Freshservice
000136 – Release management
000134 – Service catalog
000112 – Functional Management
000089 – Incident Management
000085 – Help desk
000084 – Identity management
000084 – Application Management
000076 – Capacity management
000074 – Problem management
000070 – Demand management
000069 – RACI matrix
000053 – eDelivery
000051 – Corrective and preventive action
000046 – ITIL
000045 – Service portfolio management
000045 – Business impact analysis
000043 – IT Operations Management
000041 – Broadbean
000039 – Definitive Media Library
000037 – COBIT
000027 – Mandrill
000027 – Delivery Agent
000026 – PDCA
000026 – IT service continuity
000023 – TM Forum
000023 – Project management
000021 – Capita
000019 – Change management
000018 – Program management
000015 – Lean manufacturing
000013 – Business Service Management
000013 – Business relationship management
000011 – Ishikawa diagram
000009 – Deming Cycle
000006 – MailUp
000005 – IT service management
000005 – Information and Communication Technology
000002 – PRINCE2
000000 – ServiceM8
000000 – Proposable
000000 – FitSM
000000 – eHospital Systems
000000 – Beetrack

Evaluation Criteria Definitions:

Interest and Popularity:

Leaders:

100 – ServiceNow Express
100 – SendGrid
100 – eHospital Systems

Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.

Employment Demand:

Leaders:

155900 – Project management
035153 – Call center
034361 – Change management

Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization’s application of it in relation to the other subjects.

Active Practitioners:

Leaders:

22850091 – Project management
06945889 – Change management
05982422 – Program management

Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization’s application of it in relation to the other subjects.

Monthly Searches:

Leaders:

246000 – ITIL
165000 – Project management
110000 – PDCA

How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.

Cost per Click:

Leaders:

015.92 – IT service management
014.13 – IT service continuity
013.75 – IT Operations Management

CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.

Active Advertisers:

Leaders:

060 – IT service management
051 – Help desk
046 – Identity management

This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.

Patents:

Leaders:

00063200 – Service level
00049500 – Call center
00027200 – Access Management

Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.

Books in print:

Leaders:

00039218 – Project management
00022582 – Information and Communication Technology
00017270 – IT Operations Management

Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.

Instruction and courseware available content:

Leaders:

00590000 – Project management
00408000 – Call center
00215000 – Capita

Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.

Complete Overview:

Interest and Popularity

100 – ServiceNow Express
100 – SendGrid
100 – eHospital Systems
100 – Access and Identity Management
098 – Change request
096 – DevOps
095 – PDCA
093 – Smart Service
093 – RACI matrix
092 – 5 Whys
087 – Call center
085 – Broadbean
082 – Fishbone diagram
080 – ITSM
078 – ServiceM8
075 – Service Desk
072 – Capita
065 – Beetrack
064 – Incident Management
063 – Freshservice
057 – Release management
054 – Proposable
053 – Information and Communication Technology
052 – IT Operations Management
051 – eDelivery
051 – Access Management
050 – Request Fulfillment
050 – Ishikawa diagram
049 – ITIL
049 – Application Management
047 – Mandrill
047 – MailUp
046 – Configuration item
045 – ServiceTitan
045 – Functional Management
043 – Help desk
043 – Demand management
042 – Service catalog
042 – PRINCE2
042 – Business relationship management
040 – Service portfolio management
040 – Service level
039 – Change management
039 – Business impact analysis
038 – IT service management
038 – Identity management
037 – Agile software development
036 – TM Forum
036 – Program management
036 – Lean manufacturing
036 – Deming Cycle
035 – IT service continuity
035 – Definitive Media Library
034 – ServSuite
034 – Project management
034 – Capacity management
033 – Problem management
033 – Delivery Agent
032 – Business Service Management
031 – FitSM
031 – Corrective and preventive action
031 – COBIT

Employment Demand:

155900 – Project management
035153 – Call center
034361 – Change management
029680 – Program management
016563 – Service level
016123 – Help desk
013545 – Service Desk
012203 – ITIL
011390 – DevOps
009298 – Lean manufacturing
005536 – Agile software development
005011 – Incident Management
004511 – Release management
003707 – Problem management
003598 – Access Management
002553 – Identity management
002345 – ITSM
001866 – IT service management
001801 – COBIT
001670 – Application Management
001437 – Change request
001430 – Capacity management
001129 – Demand management
001073 – Functional Management
000567 – PDCA
000527 – Service catalog
000502 – Corrective and preventive action
000312 – Request Fulfillment
000302 – Business relationship management
000297 – Capita
000280 – PRINCE2
000229 – Business impact analysis
000201 – IT Operations Management
000143 – 5 Whys
000097 – Configuration item
000090 – Information and Communication Technology
000083 – SendGrid
000064 – Smart Service
000051 – Business Service Management
000050 – Fishbone diagram
000037 – Service portfolio management
000037 – Access and Identity Management
000029 – TM Forum
000029 – IT service continuity
000028 – Delivery Agent
000018 – RACI matrix
000014 – Mandrill
000011 – ServiceTitan
000010 – eDelivery
000008 – Broadbean
000006 – ServSuite
000005 – Ishikawa diagram
000005 – Freshservice
000003 – ServiceNow Express
000002 – Definitive Media Library
000001 – MailUp
000001 – Deming Cycle
000000 – ServiceM8
000000 – Proposable
000000 – FitSM
000000 – eHospital Systems
000000 – Beetrack

Active Practitioners:

22850091 – Project management
06945889 – Change management
05982422 – Program management
02250919 – Lean manufacturing
01308637 – IT service management
01303482 – ITIL
01197016 – Call center
00812610 – Help desk
00493091 – PRINCE2
00426762 – Service level
00384566 – Service Desk
00362220 – Incident Management
00210495 – PDCA
00188562 – Release management
00166076 – Problem management
00152165 – COBIT
00140897 – DevOps
00115327 – Identity management
00101852 – Capita
00099642 – ITSM
00098601 – Business relationship management
00097468 – Application Management
00094947 – Access Management
00088540 – Information and Communication Technology
00083898 – Change request
00069443 – Demand management
00063991 – Capacity management
00060197 – Agile software development
00043255 – Functional Management
00030426 – Corrective and preventive action
00024364 – IT Operations Management
00019976 – Business impact analysis
00016517 – Service catalog
00012254 – Business Service Management
00006364 – Request Fulfillment
00006052 – 5 Whys
00004574 – TM Forum
00003877 – IT service continuity
00003472 – Delivery Agent
00003296 – SendGrid
00003267 – Service portfolio management
00002967 – Smart Service
00002454 – Mandrill
00002416 – RACI matrix
00002360 – Fishbone diagram
00002236 – Ishikawa diagram
00001993 – Configuration item
00001822 – Access and Identity Management
00001650 – Broadbean
00000971 – eDelivery
00000826 – MailUp
00000413 – Deming Cycle
00000216 – Freshservice
00000181 – Definitive Media Library
00000164 – ServiceTitan
00000116 – ServiceNow Express
00000108 – ServSuite
00000094 – FitSM
00000068 – ServiceM8
00000035 – Beetrack
00000019 – Proposable
00000005 – eHospital Systems

Monthly Searches:

246000 – ITIL
165000 – Project management
110000 – PDCA
110000 – Call center
090500 – Capita
074000 – Lean manufacturing
074000 – Change management
060500 – Mandrill
049500 – PRINCE2
049500 – DevOps
040500 – Help desk
040500 – COBIT
033100 – SendGrid
033100 – ITSM
033100 – Fishbone diagram
018100 – Service Desk
014800 – Broadbean
012100 – Agile software development
009900 – Ishikawa diagram
009900 – Incident Management
008100 – Program management
008100 – Information and Communication Technology
006600 – Release management
006600 – Identity management
006600 – 5 Whys
004400 – IT service management
004400 – Deming Cycle
004400 – Demand management
003600 – TM Forum
003600 – Problem management
003600 – Change request
003600 – Capacity management
003600 – Business impact analysis
002900 – Smart Service
002900 – Service level
002900 – Application Management
002900 – Access Management
002400 – Service catalog
001000 – Configuration item
001000 – Business relationship management
000880 – Corrective and preventive action
000880 – Business Service Management
000720 – Service portfolio management
000480 – Request Fulfillment
000480 – IT Operations Management
000210 – IT service continuity
000000 – ServSuite
000000 – ServiceTitan
000000 – ServiceNow Express
000000 – ServiceM8
000000 – RACI matrix
000000 – Proposable
000000 – MailUp
000000 – Functional Management
000000 – Freshservice
000000 – FitSM
000000 – eHospital Systems
000000 – eDelivery
000000 – Delivery Agent
000000 – Definitive Media Library
000000 – Beetrack
000000 – Access and Identity Management

Cost per Click:

015.92 – IT service management
014.13 – IT service continuity
013.75 – IT Operations Management
013.64 – Incident Management
013.35 – Business Service Management
011.36 – Agile software development
010.47 – Identity management
009.93 – Capacity management
009.52 – Help desk
009.23 – Service portfolio management
009.14 – Request Fulfillment
008.07 – Service Desk
008.04 – Configuration item
007.93 – Access Management
007.71 – Deming Cycle
007.54 – Call center
007.42 – Corrective and preventive action
007.14 – ITSM
006.99 – Demand management
006.31 – DevOps
005.93 – Lean manufacturing
005.76 – Application Management
005.37 – Project management
005.30 – ITIL
004.58 – Release management
004.58 – Program management
004.38 – Service level
004.28 – Change management
003.92 – Service catalog
003.63 – TM Forum
002.82 – PRINCE2
002.07 – Problem management
001.26 – Smart Service
000.70 – Business impact analysis
000.60 – SendGrid
000.60 – Broadbean
000.42 – Mandrill
000.20 – Change request
000.17 – Business relationship management
000.09 – Ishikawa diagram
000.06 – Information and Communication Technology
000.06 – Capita
000.05 – PDCA
000.05 – 5 Whys
000.04 – Fishbone diagram
000.03 – COBIT
000.00 – ServSuite
000.00 – ServiceTitan
000.00 – ServiceNow Express
000.00 – ServiceM8
000.00 – RACI matrix
000.00 – Proposable
000.00 – MailUp
000.00 – Functional Management
000.00 – Freshservice
000.00 – FitSM
000.00 – eHospital Systems
000.00 – eDelivery
000.00 – Delivery Agent
000.00 – Definitive Media Library
000.00 – Beetrack
000.00 – Access and Identity Management

Active Advertisers

060 – IT service management
051 – Help desk
046 – Identity management
042 – Project management
041 – Service portfolio management
041 – Program management
041 – Call center
041 – Business Service Management
040 – Service Desk
037 – IT Operations Management
035 – Application Management
032 – Access Management
031 – Incident Management
029 – ITSM
028 – Change management
028 – Agile software development
026 – Lean manufacturing
025 – Service catalog
024 – DevOps
020 – ITIL
018 – Release management
016 – Corrective and preventive action
015 – Business impact analysis
013 – Capacity management
011 – Demand management
010 – Problem management
010 – Business relationship management
009 – Fishbone diagram
007 – IT service continuity
005 – ServiceTitan
005 – Mandrill
004 – SendGrid
004 – Request Fulfillment
004 – Freshservice
003 – Proposable
003 – 5 Whys
002 – Smart Service
002 – ServSuite
002 – PRINCE2
002 – Information and Communication Technology
002 – COBIT
001 – TM Forum
001 – Service level
001 – Ishikawa diagram
001 – Configuration item
000 – ServiceNow Express
000 – ServiceM8
000 – RACI matrix
000 – PDCA
000 – MailUp
000 – Functional Management
000 – FitSM
000 – eHospital Systems
000 – eDelivery
000 – Deming Cycle
000 – Delivery Agent
000 – Definitive Media Library
000 – Change request
000 – Capita
000 – Broadbean
000 – Beetrack
000 – Access and Identity Management

Patents:

00063200 – Service level
00049500 – Call center
00027200 – Access Management
00027200 – Access and Identity Management
00023200 – Application Management
00022200 – RACI matrix
00022200 – Project management
00021700 – Information and Communication Technology
00020700 – Change request
00014500 – Identity management
00013300 – Delivery Agent
00012800 – Capita
00010200 – Program management
00010200 – Change management
00009720 – Help desk
00006900 – Capacity management
00005600 – ITIL
00005600 – 5 Whys
00004200 – Deming Cycle
00004200 – Demand management
00003110 – Configuration item
00002810 – Service Desk
00002360 – Incident Management
00002350 – Business Service Management
00002170 – Release management
00001900 – Service catalog
00001680 – Problem management
00001100 – Mandrill
00001010 – IT service management
00000823 – Lean manufacturing
00000789 – Request Fulfillment
00000709 – ITSM
00000613 – PRINCE2
00000613 – PDCA
00000600 – Functional Management
00000523 – Agile software development
00000485 – Business relationship management
00000485 – Business impact analysis
00000349 – Smart Service
00000248 – COBIT
00000231 – Broadbean
00000208 – IT Operations Management
00000115 – Fishbone diagram
00000103 – Proposable
00000102 – TM Forum
00000094 – Corrective and preventive action
00000081 – DevOps
00000066 – SendGrid
00000065 – Service portfolio management
00000053 – eDelivery
00000052 – IT service continuity
00000034 – Ishikawa diagram
00000003 – FitSM
00000001 – Definitive Media Library
00000000 – ServSuite
00000000 – ServiceTitan
00000000 – ServiceNow Express
00000000 – ServiceM8
00000000 – MailUp
00000000 – Freshservice
00000000 – eHospital Systems
00000000 – Beetrack

Books in print:

00039218 – Project management
00022582 – Information and Communication Technology
00017270 – IT Operations Management
00015284 – Change management
00010980 – Call center
00009058 – Service level
00007817 – 5 Whys
00007383 – IT service management
00005664 – Capita
00005241 – Help desk
00004066 – Program management
00002962 – Change request
00002618 – Incident Management
00002600 – Demand management
00002200 – Lean manufacturing
00001946 – Identity management
00001879 – Agile software development
00001621 – ITIL
00001574 – Service Desk
00001349 – Problem management
00001280 – Application Management
00001274 – Fishbone diagram
00001174 – Access Management
00001136 – Configuration item
00001000 – Corrective and preventive action
00000958 – Capacity management
00000873 – Business impact analysis
00000594 – COBIT
00000567 – ITSM
00000563 – PDCA
00000558 – Ishikawa diagram
00000551 – Release management
00000484 – PRINCE2
00000431 – Service catalog
00000382 – IT service continuity
00000322 – Deming Cycle
00000283 – Delivery Agent
00000282 – DevOps
00000281 – Functional Management
00000238 – Business relationship management
00000221 – Request Fulfillment
00000206 – Service portfolio management
00000195 – Mandrill
00000182 – RACI matrix
00000159 – Business Service Management
00000110 – Definitive Media Library
00000079 – Smart Service
00000069 – TM Forum
00000042 – Access and Identity Management
00000020 – eDelivery
00000013 – SendGrid
00000013 – Broadbean
00000004 – FitSM
00000001 – MailUp
00000001 – eHospital Systems
00000000 – ServSuite
00000000 – ServiceTitan
00000000 – ServiceNow Express
00000000 – ServiceM8
00000000 – Proposable
00000000 – Freshservice
00000000 – Beetrack

Instruction and courseware available content:

00590000 – Project management
00408000 – Call center
00215000 – Capita
00135000 – Change management
00120000 – Mandrill
00113000 – Help desk
00081500 – ITIL
00080600 – Lean manufacturing
00078700 – DevOps
00045700 – Service Desk
00036200 – Agile software development
00030400 – ITSM
00025500 – IT service management
00025100 – PDCA
00023700 – Incident Management
00022700 – Program management
00022000 – Identity management
00019400 – PRINCE2
00018800 – Information and Communication Technology
00018200 – Access Management
00015200 – COBIT
00014900 – Service level
00011600 – Smart Service
00008580 – Application Management
00008500 – Business Service Management
00008380 – Release management
00007860 – Service catalog
00006490 – 5 Whys
00005280 – Capacity management
00005260 – SendGrid
00005250 – Fishbone diagram
00004950 – TM Forum
00004750 – Problem management
00004600 – Change request
00004570 – Demand management
00002660 – IT Operations Management
00002480 – Ishikawa diagram
00002100 – Business impact analysis
00001990 – Business relationship management
00001960 – ServiceNow Express
00001580 – Broadbean
00001380 – MailUp
00000936 – Request Fulfillment
00000879 – Freshservice
00000823 – eDelivery
00000670 – ServiceM8
00000643 – Corrective and preventive action
00000606 – Service portfolio management
00000539 – Configuration item
00000488 – ServSuite
00000437 – Delivery Agent
00000435 – IT service continuity
00000314 – Functional Management
00000308 – RACI matrix
00000266 – ServiceTitan
00000244 – Proposable
00000152 – Deming Cycle
00000130 – Beetrack
00000126 – FitSM
00000049 – Definitive Media Library
00000017 – Access and Identity Management
00000000 – eHospital Systems

From the world’s leading thinker on Service Delivery innovation and bestselling author, comes an unconventional report of inspiration and wisdom for achieving a fulfilling Service Delivery result. The Art of Service’s Service Delivery Predictive Analytics Report, notably the only business report that deeply influenced leaders, is widely recognized as one of the most significant business reports ever published. Now, The Art of Service’s Service Delivery Predictive Analytics Report is with a report of lucid observations and penetrating insights designed to help any reader-student or teacher, mid-career professional or retiree, parent or child-forge their own paths to Service Delivery fulfillment.