Service Delivery Manager: Does your staff handle process changes related to changes in service delivery models?

Service delivery managers focus on maintaining customer satisfaction by ensuring that their business services are performing at a high-quality standard. Issue In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. A conflict manager who can help Read more…

RFM Customer Value: Do you innovate your loyalty program with better price metrics to increase customer value and capture more of that value?

A sales playbook is a collection of tactics or methods that characterize the roles and responsibilities for you (and your sales team), lays out clear objectives, identifies metrics for measurement, and provides a common framework and approach for closing sales . Recognize Not to mention, the easiest way to position Read more…

Service Delivery Manager: Does your organization carry out some service delivery functions?

Strategic plan is built on a thorough analysis of organizations existing structure, governance, staff, program or service mix, collaborations, and resources (financial, human, technical, and material). Recognize Tailor service delivery to your organization specific needs with your rich ecosystem of integrations and marketplace apps. Oversee daily activities of delivery team Read more…