?Business Service Portfolio Management
It’s time to shift the conversation
? Current conversations around IT Services too often boil down to “How much does it cost?”. With the right metrics and analytics, Service Owners can shift the discussion from cost of services to understanding the business value of service and their impact to the Business P/L. By implementing Service Portfolio Management, IT provides processes and data to go beyond discussing the TCO of services. By providing scorecards and analytics that combine cost, risk, demand, capability and value measures, Service Portfolio Management allows IT and the Business to create a partnership that ensures the best potential ROI on IT investments.
Required Inputs for comprehensive service portfolio management:
???? Service list/catalog
? Cost of Services
? Service Consumption
(uptake) data
? Project linkage to Services
with project costs
? Risk/Capabilities analysis
? SLA/Customer feedback
analysis
? SVA (Service Value
Agreement) analysis
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