Monthly Archives: August 2010

The Art of Service Launches Top 4 ITIL, ISO/IEC 20000, Cloud Computing, Help Desk Foundation Courses in a Bundle for IT Professionals

The Art of Service today announced the release of its bundled ITIL® V3, ISO/IEC 20000, Cloud Computing and Help Desk Foundation e-Learning Courses. The Top 4 Certifications bundle is for IT professionals who want to build a solid understanding in a range of essential certification areas, or any experienced IT guru who wants to update and improve their resume and employability.

Brisbane, Australia, August 6 2010 – The Art of Service has been offering Certifications Classes as eLearning via theartofservice.org for 8 years. These ongoing Certification Classes are instantly accessible to teach basic, practical and expert level of IT Professional Skills strictly in accordance with exam regulations.

The Art of Service has been the only teaching and consulting company in the country in the past 10 years that is offering comprehensive and advanced ITIL®, ISO/IEC 20000, Cloud Computing and Help Desk online training programs for IT Professionals” said Ivanka Menken, COO of The Art of Service.

As of today, the 4 most in demand certifications for IT Professionals are available as one bundle at store.theartofservice.com/foundation_bundle

Ivanka Menken from The Art of Service continues: “Certifications play an important role in a tough hiring environment. When faced with two comparable candidates, a hiring manager can be swayed by a certification. The person who has the certification usually gets the job.”

After taking the courses, learners are well prepared to take the foundation certificate-level exams and even more importantly, to effectively understand how these best practices would benefit their own role, organization and career.

The courses take a highly interactive approach to teaching the core disciplines of ITIL®, ISO/IEC 20000, Cloud Computing and Help Desk.

Included in the bundle are the certification kits (including e-learning programs and e-books) for:

  • ITIL® V3 Foundation
  • ISO/IEC 20000 Foundation
  • Cloud Computing Foundation
  • Help Desk Analyst

This bundle includes the most recent editions of all the certification kits in accordance with the current exam and certification requirements for each program.

In addition to receiving all four certification kits, the bundle also includes a bonus copy of the ITIL® V3 Foundation Exam Prep Study Guide e-book.

The 4 courses include:

  • ITIL® V3 Foundation; Almost every IT job advertised has a requirement for ITIL® qualification – or at a minimum a working knowledge.
  • ISO/IEC 20000 Foundation; The top IT outsourcers, managed service providers and Professional IT organizations in the world work according to the ISO/IEC 20000 standard for IT Service Management.
  • Cloud Computing Foundation; Understanding the implications of managing services while using Cloud Computing technology is one of the main differentiators in the IT industry in 2010 and beyond.
  • Help Desk Analyst; without a Help Desk, companies lose a valuable opportunity to absorb a customers negative experiences and turn them around. Help Desks are essential to overall positive customer experiences and client services.

Each certification kit includes

  • 90 Days access to the e-learning materials,
  • Access to a trainer to discuss any questions, support requirements etc,
  • A copy of the PDF book.

For more information on the Foundation bundle for IT Professionals its contents and the exams, visit store.theartofservice.com/foundation_bundle

About The Art of Service

Established in 1999, The Art of Service’s purpose is to educate IT professionals with certifications and in-demand skill sets to clients like UPS, Nike, McDonald’s, Walt Disney, Intel, Apple, FMC Technologies, Procter & Gamble, Schlumberger, Microsoft, IBM and Cisco Systems.

Over 200.000 people visit TheArtofService.com each year to get ideas, research courses, and to find the certification they need.

Contact:

Ivanka Menken

+61732522055

ivanka.menken@theartofservice.com

theartofservice.com

ISO/IEC 20000 Foundation Complete Certification Kit – Study Guide Book and Online Course – Third Edition

ISO/IEC 20000 Foundation Complete Certification Kit – Study Guide Book and Online Course – Third Edition

This book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated Third Edition version of The Art of Service’s book in accordance with the release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

Great Kit for 20K certification knowledge and guidance Review
by By Ann F. Reynolds “Ann” (Delaware)
I hightly recommend this kit – not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. (Posted on 7/17/10)
Easy to Understand , minimize the time required for study Review
by By S. Malhas (Kuwait)
Use this book if you are interested in getting the certification as soon as possible, Honestly I didn’t feel that I spent a lot of time studying, between the exercise & the online martial you don’t get board. But this is not the book for you if your interested in learning all the aspect of ISO/IEC 20000 because it just give you an overview on the material & it’s focuses on the exam material. (Posted on 7/17/10)
Fantastic Resource Review

by Bill Mathers

This book is a great resource in explaining and outlining all concepts involved in a way that is clear and precise. This book will continue to be a resource even after you are certified.
It has become an indispensable resource to my toolkit and I recommend that it should be a must for any team involved in certification.
(Posted on 5/20/10)

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL® and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you’re getting the instruction you need.

  • Real-world scenarios put what you’ve learned in the context of service solutions.
  • Thought provoking questions to challenge your thinking and understanding.
  • Exam Essentials in each chapter helps you zero in on what you need to know.
  • Includes practice exam questions.
  • A Real World Guide to ISO/IEC 20000 Skills.
  • Key information and real world examples organized around the actual day-to-day tasks and challenges you’ll face in the field of IT Service Management.
  • Practice what you’ve learned with challenging ISO/IEC 20000 Foundation exam style questions.

Instant Access Here

[contact-form 5 “Contact form 1_copy”]

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ITIL FAQ – wondering which questions we are asked most: here’s the list of this months most frequently asked ITIL questions:

what is ITIL®
where does the network id creation fall in the ITIL® foundation
what are the best study guides for the ITIL® service lifecycle
who is the best exam prep provider for the ITIL® service manager exam
does ITIL® mandate certain deliverables for service desk
does my ITIL® certification expire
where does the creation of network id fit in ITIL®
what is the purpose of ITIL®
how do i get ITIL® certified
what is a major incident by ITIL® standards?
what is the ITIL® standard?
where can i take ITIL® osa exam
ITIL® compliant help desk /service desk software
does ITIL® mandate certain deliverables for service desk?
help desk ITIL®
how does an organization become ITIL® compliant?
how easy is ITIL® exam
how long is the ITIL® 3 foundations certification good for?
how long is the ITIL® v3 foundations certification good for?
how many questions are on the ITIL® 3 foundation test?
how to become ITIL® certified?
how to document ITIL® service portfolio
how to take the ITIL® exam
how to use ITIL® framework
in ITIL® who communicates to the customer during an incident
is ITIL® important
is ITIL® only for helpdesk
any company implementated ITIL®
ITIL® exam how many questions
ITIL® foundation training who should attend
ITIL® help desk
ITIL® how to implement
ITIL® what is
ITIL® where to begin
using ITIL® title after name
what are the ITIL® processes?
what does ITIL® 3 consist of
what does ITIL® stand for
what is cmdb ITIL®
what is event management ITIL®
what is ITIL® certification
what is ITIL® designation
what is ITIL® foundation certification
what is ITIL® foundation certified
what is ITIL® in e-commerce
what is ITIL® service operations?
what is ITIL® stand for
what is the ITIL® service lifecycle
what to know for the ITIL® exam
where can i take the ITIL® certification test?
where did ITIL® orginate?
where does ITIL® put business processes?
where does the network id creation fall in the ITIL® world
where to take the ITIL® exams