Can ITIL “forum lurking” really help you pass your cert test? Using the ITIL community forums to boost your learning potential C’mon, admit it, we’ve all done it before; trawling over other peoples’ comments looking for informational diamonds in the rough without even considering joining in the ongoing conversation. Read more…
The US Army is adopting cloud computing technologies Well, it seems that the (justified) hype of cloud computing has allowed it to land yet another massive benefactor, the US armed forces. That’s right, in case you might have missed the news recently; HP was awarded a contract from the Read more…
How ITIL roles help to define more important responsibilities If you’re an IT manager, you already know how important it is to have an IT team that fully understands what needs to be done, and in particular what each member needs to primarily focus on. If you are not Read more…
Did you catch the latest cloud computing news ? Microsoft pushes through a mammoth cloud computing contract. Keeping in line with its (global) education pledges, Microsoft is going to be using cloud computing to bring critical cloud services to 11k schools in India. The AICTE (All India Council for Read more…
Handling ITIL Role Conflicts Although it’s clear (at least in theory) that the addition of various ITIL roles can improve the quality of an organization’s services, it should be noted that internal conflict among these “roles” is still very likely to occur. Nearly everyone involved in the IT profession Read more…