Service Level Management and SLA: Is the service commoditized, in other words, are there fairly standard functional requirements?

Key aspects of the service – service availability, mutual responsibilities are agreed upon within service provider and customer, work through your current service level agreements, identify the SLA you need to solve your current service level issues, and validate and revise the business-facing SLA, for example, it was time to Read more…

Third Party Risk Management: Are the issues endemic in the jurisdiction/sector where the third party operates?

Assist with the development of commercial and operational risk management strategies, partake in due diligence activities, client meetings, solution design, contract management, governance etc. In addition, in terms of the latter, the role of the regulator is to oversee the effective development, implementation and monitoring of environmental management and related Read more…