The two primary methods used to influence or manage demand: Physical/Technical constraints e.g. restrict number of connections, users, running times Financial chargeback e.g. using expensive charging for services near full capacity or over capacity quotas. Example Every morning between 8:00am and 8:30am, approximately 1500 users logon to the network. At Read more…
Question 1 Which ITIL®® process is responsible for developing a charging system? a) Availability Management b) Capacity Management c) Financial Management for IT Services d) Service Level Management Question 2 What is the RACI model used for? a) Documenting the roles and relationships of stakeholders in a process or activity Read more…
To assist with your learning and understanding of how the phases and processes work together, the following scenario will be used throughout this book. This simplistic overview of a service gives examples of how the processes are utilized to create the service. The business has requested that they would like Read more…
The Service Strategy phase enables the organization to ensure that the organizational objectives for IT are defined and that Services and Service Portfolios are maximized for value. Other benefits delivered include: Enhanced ability to predict the resources required to fund IT Clearer visibility of the costs for providing IT Services Read more…
Demand Management needs to work closely with the other ITSM processes (Financial Management and Service Level Management) in ensuring the appropriate development of Services that suit identified patterns and types of demand. This may be as simple as Gold, Silver and Bronze offerings to influence the adoption and use of Read more…