July 2010

Five volumes make up the IT Infrastructure Library (Version 3). * Service Strategy. * Service Design. * Service Transition. * Service Operation. * Continual Service Improvement.

Business: A fashion store. What are some of your organization’s objectives or strategic goals? We want to make a lot of money $$$! We want to have a good image and reputation. What Business Processes aide in achieving those objectives? Retail, marketing, buying, procurement, HR etc. What IT Services are Read more…

There are four perspectives (“4P’s”) or attributes to explain the concept of ITSM. • Partners/Suppliers Perspective: Takes into account the importance of Partner and External Supplier relationships and how they contribute to Service Delivery. • People Perspective: Concerned with the “soft” side of ITSM. This includes IT staff, customers and Read more…

..when you are responsible for managing several thousand (or more) different technology components, from desktops and standard peripherals, through to notably complex server and mainframe systems. After years of working in application development, hardware configuration and assembly or diagnosis and resolution of IT faults, the notion that we are actually Read more…

“The stronger tech certifications IT Professionals have, the shorter their job search”, say the authors of a new exam preparation product called Emereo Learning. Certification and Education gurus Ivanka Menken and Gerard Blokdijk warn that “IT professionals and job hunters should have a laser sharp focus on the most in-demand Read more…