Or ITIL : Online Configuration Management Schools In Florida Project management and the….
Online Configuration Management Schools In Florida Project management and the information technology infrastructure library or ITIL has now become the byword of every undertaking.
In Florida, there are now many schools offering project management and ITIL programs in their curriculum.
They cover the project management information system or PMIS with configuration management system as its subsystem.
Schools in Florida that offer configuration management in its curriculum vary from classroom type, distance learning to online learning modules. The PMIS is an automated system used by the project management team to generate a project management plan, address concerns and feedbacks, control the plan itself and distribute or release approved records.
Under the PMIS is the project management methodology and the configuration management system.
Configuration management system is a subsystem of the PMIS which has various processes like submitting proposed changes, tracking systems for review and approval, and validation of approved changes, among others.
In ITIL, configuration management gives a model of the infrastructure or a service through logical identification, control, maintenance, and verification of the versions of Configuration Items or CI. With the complex structure of configuration management, studying it could be hard if you have to register and enrol in a classroom-type learning.
Online configuration management schools in Florida are the best choice if you want to equip yourself with the knowledge of PMIS or ITIL.
Online schools can offer you the convenience of learning at your own pace without the hassles of going to the classroom on a specified schedule.
There are also software downloads which will help you in your learning of configuration management as you study online. So if you want to learn configuration management in PMIS or ITIL in Florida, try the online schools.
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Service Design ITIL : The five publications are ITIL ® Service Strategy ITIL ®….
Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: store.theartofservice.com I eLearning: theartofservice.org I Phone: +61 (0) 7 3252 2055 52 •• ITIL® OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATION KIT BOOK — THIRD EDITION Short term: Improvement of working practices within the OSA processes, functions, and technology itself.
Generally, these are smaller improvements that do not mean changes to the fundamental nature of a process or technology (eg, tuning, training, personnel redeployment). 6.4 Interfaces to other Service Lifecycle Stages The ITIL framework consists of five lifecycle stages, each represented by a single publication.
The five publications are: •• •• •• •• •• ITIL® Service Strategy ITIL® Service Design ITIL® Service Transition ITIL® Service Operation ITIL® Continual Service Improvement Each publication addresses the necessary capabilities of the service provider in enabling the customer’s objectives to be achieved from the perspective of one of the lifecycle stages.combining these perspectives provides a holistic and comprehensive solution for IT Service Delivery. Service Strategy The foundation of the service lifecycle is service strategy.
Within this stage, the value of a service to the customer is created and developed to align the service provider’s IT capabilities with the business needs of the customer, including ensuring that the organizational structure of the service provider best suits this alignment.
Through service strategy, one can develop a sense of service management as an organization capability and a strategic asset. Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: store.theartofservice.com I eLearning: theartofservice.org I Phone: +61 (0) 7 3252 2055 53 Service Strategy explores the development of market spaces, the differences between internal and external service providers, service assets, the service portfolio, and how service strategy influences the other stages of the service lifecycle.
From a process perspective, service strategy focuses on building and managing the relationship between the service provider and customer, and on ensuring that all service requirements are identified, documented, prioritized, and planned into service delivery. Service Design The strategies, objectives, and policies developed in the service strategy stage begin to be realized in the service design stage.
Throughout service design, guidance is provided on the components of service design, how they are constructed, and the best approach for development of those components.
Service design is about putting the strategies of service delivery into a viable and effective plan.
The service design stage can be useful for ensuring services with new requirements, changed requirements, or simple improvements remain aligned with the service strategy. Some of the main topics of service design are: •• •• •• •• •• •• •• Coordinating design activities Managing capacity Managing availability Establishing service levels Defining service continuity plans Controlling information security Managing suppliers
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ITIL - Service Design ITIL : The five publications are ITIL ® Service Strategy ITIL ®….ITIL - Service Design ITIL : The five publications are ITIL ® Service Strategy ITIL ®….
ITIL V : 25 Information Technology Infrastructure Library 40 Certification Individuals The certification….
Other Frameworks ITIL is generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000). .
While it is not possible for an organization to be certified as being ITIL compliant, certification of an organisation is available for ISO20000 [26].
COBIT is an IT governance framework and supporting toolset developed by ISACA.
ISACA view ITIL as being complimentory to COBIT.
They see COBIT as providing a governance and assurance role while ITIL providing guidance for service management.[27] The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers a framework aimed at telecommunications service providers.
In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other.
It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[28] [29] IBM Tivoli Unified Process (ITUP) is aligned with ITIL, but is presented as a complete, integrated process model compatible with IBM’s products. [25] Information Technology Infrastructure Library 40 Certification Individuals The certification scheme differs between ITIL v2 and ITIL v3 and bridge examinations let v2 certification owners transfer to the new program.
ITIL v2 offers 3 certification levels: Foundation, Practitioner and Manager.
These should be progressively discontinued in favour of the new ITIL v3 scheme.
ITIL v3 certification levels are: Foundation, Intermediate, Expert and Master.
The ITIL v3 certification scheme offers a modular approach.
Each qualification is assigned a credit value; so that upon successful completion of the module, the candidate is rewarded with both a certification and a number of credits.
At the lowest level – Foundation candidates are awarded a certification and 2 credits.
At the Intermediate level, a total of 15 credits must be earned.
These credits may be accumulated in either a “Lifecycle” stream or a “Capability” stream; or combination thereof.
Each Lifecycle module and exam is 3 An ITIL Foundation certificate pin.
Credits.
Each Capability module and corresponding exam is 4 credits.
A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22).
That is accomplished with two from Foundations, then 15 from Intermediate, and finally 5 credits from the “Managing Across the Lifecycle” exam.
Together, the total of 22 earned credits designates one as ITIL v. 3 Expert.
The ITIL Certification Management Board (ICMB) manages ITIL certification.
The Board includes representatives from interested parties within the community around the world.
Members of the Board include (though are not limited to) representatives from the UK Office of Government Commerce (OGC), APM Group (APMG), The Stationery Office (TSO), V3 Examination Panel, Examination Institutes (EIs) and the IT Service Management [30] Forum International (itSMF) as the recognised user group.
Since the early 1990s, EXIN and ISEB have been setting up the ITIL based certification program, developing and providing ITIL exams at three different levels: Foundation, Practitioner and Manager.
EXIN[31] and BCS/ISEB[32] (the British Computer Society) have from that time onwards been the only two examination providers in the world to develop formally acknowledged ITIL certifications, provide ITIL exams and accredit ITIL training providers worldwide.
These rights were obtained from OGC, the British government institution and owner of the ITIL trademark.
OGC signed over the management of the ITIL trademark and the accreditation of examination providers [31] , BCS/ISEB and other certification bodies, including to APMG in 2006.
Now, after signing a contract with EXIN PEOPLECERT Group [33], APMG is accrediting them as official examination bodies, providing APMG’s ITIL exams and accrediting ITIL training providers.
On July 20, 2006, the OGC signed a contract with the APM Group [34] to become its commercial partner for ITIL accreditation from January 1, 2007.[35] APMG manage the ITIL Version 3 exams.
APMG maintains a voluntary register of ITIL Version 3-certified practitioners at their Successful Candidate Register.[36] A voluntary registry of ITIL Version 2-certified practitioners is operated by the ITIL Certification Register.[37] Information Technology Infrastructure Library 41 ITIL® pins It has been a well-known tradition for years that passing an EXIN exam in IT Service Management (based on ITIL®) does not only result in a certificate, but is also accompanied by the presentation of a metal pin which can be attached to a shirt or jacket.
This distinguishing badge with basic gold colour is set in the form of the internationally well-known ITIL®-logo.
The ITIL® pins consist of small diamond like structure that is accepted worldwide.
The meaning and the shape of the diamond depicts coherence in the IT industry (infrastructure as well).
The four corners of the pin symbolises service support, service delivery, Infrastructure Management and IT Management.
There are three colours of ITIL® V2 pins: 1.
Green, for the Foundation Certificate 2.
Blue, for the Practitioner’s Certificate 3.
Red, for the Manager’s Certificate Exam candidates who have successfully passed the examinations for ITIL® version 2 will receive their appropriate pin from EXIN, PEOPLECERT Group or their certification provider, their EXIN, PEOPLECERT Group or their certification provider regional office, or an EXIN,PEOPLECERT Group or certification agent.
With the arrival of ITIL® V3, there are several new pins to display your achievements.
As of July 2008, EXIN and all certification providers such as PEOPLECERT Group will also provide ITIL® pins to exam candidates who have obtained ITIL® version 3 certificates.
The new pins are very similar to ITIL® V2 pins, but every level has a different color corresponding to the ITIL® V3 core books. Organisations Organisations and management systems cannot claim certification as “ITIL-compliant”.
An organisation that has implemented ITIL guidance in IT Service Management (ITSM), may however, be able to achieve compliance with and seek certification under ISO/IEC 20000.
Note that there are some significant differences between ISO/IEC20000 and ITIL Version 3[38] • ISO20000 only recognises the management of financial assets, not assets which include “management, organisation, process, knowledge, people, information, applications, infrastructure and financial capital”, nor the concept of a “service asset”.
So ISO20000 certification does not address the management of ‘assets’ in an ITIL sense. • ISO20000 does not recognise Configuration Management System (CMS) or Service Knowledge Management System (SKMS), and so does not certify anything beyond Configuration Management Database (CMDB). • An organisation can obtain ISO20000 certification without recognising or implementing the ITIL concept of Known Error, which is usually considered essential to ITIL. References [1] David Clifford, Jan van Bon (2008).
Implementing ISO/IEC 20000 Certification: The Roadmap.
ITSM Library.
Van Haren Publishing.
ISBN 908753082X. [2] Office of Government Commerce (UK) CCTA and OGC (http:/ / www.ogc.
Gov.
Uk/ index.
Asp?id=1878).
Retrieved May 5, 2005. [3] Office of Government Commerce (UK) (http:/ / www.ogc.
Gov.
Uk/ guidance_itil.
Asp).
Retrieved August 19, 2009. [4] Office of Government Commerce (2000).
Service Support.
The Stationery Office.
ISBN 0113300158. [5] Office of Government Commerce (2001).
Service Delivery.
IT Infrastructure Library.
The Stationery Office.
ISBN 0113300174. [6] Office of Government Commerce (2002).
ICT Infrastructure Management.
The Stationery Office.
ISBN 0113308655. [7] Cazemier, Jacques A.; Overbeek, Paul L.; Peters, Louk M. (2000).
Security Management.
The Stationery Office.
ISBN 011330014X. [8] Office of Government Commerce (2002).
Application Management.
The Stationery Office.
ISBN 0113308663. [9] Office of Government Commerce (2002).
Planning to Implement Service Management.
The Stationery Office.
ISBN 0113308779. [10] Office of Government Commerce (2005).
ITIL Small Scale Implementation.
The Stationery Office.
ISBN 0113309805. [11] http:/ / www.ogc.
Gov.
Uk/ itil_ogc_withdrawal_of_itil_version2.
Asp [12] Majid Iqbal and Michael Nieves (2007).
ITIL Service Strategy.
The Stationery Office.
ISBN 9780113310456. [13] Vernon Lloyd and Colin Rudd (2007).
ITIL Service Design.
The Stationery Office.
ISBN 9780113310470. Information Technology Infrastructure Library
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ITIL Service : ITIL Service Offerings and Agreements SOA Full Certification Online Learning….
ITIL Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL Intermediate SOA Capability Complete Certification Kit – Third Edition 9781743333921 COM055000 USD$ 595 (changes to 395) GBP 389.95 eur 449.95 488p crown
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ITIL Is : Errors and Omissions Excepted ITIL is a Registered Trade Mark….
Availability has to be purchased before it can be sold! Component resilience at every point in the “end-to-end” delivery of services has to be developed before it can be promised to customers. 0.97 * 0.99 * 0.96 = 92.18% Component Failure Impact Analysis (CFIA) Technical Observation Post (TOP) Systems Outage Analysis (SOA) Decision Predefined process Stored Data Manual Operation Document While the concept of customer focused measurement of availability is critical; there is still a need to study individual components.
These ‘tools’ are useful in the field.
This flow chart prepared by The Art of Service as a representative example.
Errors and Omissions Excepted ITIL is a Registered Trade Mark of the Office of Government Commerce, in the United Kingdom
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