The broadened processes contained in the ITIL® v3 service lifecycle have provided greater interest and associated challenges related to developing a service portfolio and service catalog. One of the most challenging is deciphering the components of a service catalog: what its end-state looks like to IT and the business, as Read more…
Simon Sinek has a simple but powerful model for inspirational leadership all starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers — and as a counterpoint Tivo, which (until a recent court victory that tripled its stock price) appeared Read more…
In this poignant, funny follow-up to his fabled 2006 talk, Sir Ken Robinson makes the case for a radical shift from standardized schools to personalized learning — creating conditions where kids’ natural talents can flourish. About Ken Robinson Creativity expert Sir Ken Robinson challenges the way we’re educating our children. Read more…
Howard Dresner is one of the foremost thought leaders in Business Intelligence and Performance Management, having coined the term “Business Intelligence” in 1989. His latest research, “Wisdom of Crowds”, a Business Intelligence Market Study, was created as a way to give a voice to those actually using BI solutions, creating Read more…
As technologies like virtualization and cloud computing assume important places within the IT landscape, higher education leaders will need to consider which institutional services they wish to leave to consumer choice, which ones they wish to source and administer “somewhere else,” and which services they should operate centrally or locally Read more…